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Return & Replacement
Policy
All Sales Final
Due to the sensitive nature of research-use products, all sales are final. Northern Peptides does not accept returns or exchanges once an order has been shipped.
Damaged or Incorrect Items
We will provide a replacement only if:
• Products arrive physically damaged, or
• An incorrect item was received.
If you experience any issues with your order, please contact us at [your email address] within 48 hours of delivery.
To request a replacement, please include:
• Order number
• Clear photos of the shipping box
• Photos of the damaged or incorrect product and packaging
Failure to report issues within this timeframe may result in denial of the claim.
Non-Returnable Items
For safety, quality control, and compliance reasons, we cannot accept returns for:
• Opened products
• Improper storage after delivery • Incorrect handling or usage
• Ordering errors or buyer’s remorse
Resolution
Once approved, Northern Peptides will issue:
• A replacement shipment at no additional cost, or
• Store credit at our discretion.
Important Notice
All products sold by Northern Peptides are intended for laboratory research use only and are not for human or veterinary consumption.
Questions or Concerns
If you have any questions regarding your order, please contact us at [email protected] and our team will be happy to assist you.